Refund policy

You may request a return within 30 calendar days of delivery. Items must be unused, unwashed where applicable, and in their original condition with any original packaging and tags.

How to request a return

Contact info@etcetragift.com or +1 (718) 435-7666 with your order number and the item you want to return. Wait for return instructions before mailing your item to Etcetra Gift Boutique, 5311 13th Ave, Brooklyn, NY 11219, USA.

For a change-of-mind return, you pay the return shipping cost. There is no restocking fee. If an item arrives damaged, defective, or incorrect, please contact us within 14 days with your order number and photos. We cover return shipping for verified damage, defects, and errors on our part. This does not limit your rights under applicable law.

Refunds and exchanges

After we receive and inspect an eligible return, we process the refund to your original payment method within 3–5 business days. Your bank or payment provider may take additional time to post it. For an exchange or cancellation, contact us with your order number. Availability and order status determine what we can do.